Wal-Mart, Inc., Bentonville, AR (Headquarters)
Jan 2008 – Present- Sr. Business Analyst
· Business
functional expert for Ariba Upstream, a system which facilitates Sourcing and Contract Administration for worldwide purchase
of goods not for resale for Wal-Mart worldwide.
· Responsible for deploying Ariba Upstream modules worlwide in ten countries.
Mil & Drena’s New Orleans Style Sno Balls, LLC, Columbia, SC
Apr 2007 – Dec 2007 - Co-Owner
· Entrepreneur / Co-owner of a start-up business.
·
Designed, developed, implemented, reviewed, analyzed, and operated all
aspects of a retail food service business including areas of finance, marketing, sales, production, inventory, advertising,
scheduling, and maintenance.
South Carolina Education Lottery, Columbia, SC
Mar 2003 – Apr 2007 Licensing Compliance Manager
· Promoted
to the Licensing Department to provide thought leadership and ended up re-engineering the department's processes, procedures,
and Computer/IT systems converting a web-based non-functioning application to a feature-rich MS Word/Merge
and MS Excel (using functions, filters, conditional formatting, etc.) reporting system. Previously,
there were no reports and no systems, but annual renewals had to be performed, so I had to make it happen.
· Identified functional requirements and
developed computer and document management systems (IT function) which ensures timely compliance according
to state government regulations to provide annual operating licenses (~7000 applications) for retailers to
be able to legally sell lottery tickets.
·
Developed enterprise level processes and documentation including illustrations
and step-by-step instructions.
·
Led the Product Automation of the printing of pre-filled applications
and daily workflow reports tracking all activities to process a new or renewed license for cross-functional departments including
Licensing, Finance, Sales, and Legal.
·
Led and trained Lottery staff to perform daily, quarterly, and annual
functions, performed criminal background checks and provided information to the Auditor
on an as-needed basis for internal investigations.
·
Responsible for the data transmission effort by serving as liaison to
the Department of Revenue to create the process of transmitting data across the network using secure network and
performed financial background check.
· Utilized MS
Word, MS PowerPoint, MS Excel, and MS Project to present reports and presentations to management.
Jan
2002 – Mar 2003 Quality Analyst / Project Manager
·
Led the testing effort and performed the duties of the Quality Analyst
to test all gaming systems to run a $20 million per week lottery business. This was done during start-up of the lottery,
which was the most critical time of the lottery.
·
Responsible for gathering all necessary requirements to support testing and maintain the integrity of the systems.
· Served
as the QA / Project Coordinator on lottery game release projects using Microsoft Project to update project
plans, ensure consistency, flow, identifying risks, and for adherence to schedule. Converted the Project file to an automated
test suite.
· Responsible for all documenting project impact and receiving estimates and approvals
from Director of Internal Ops.
·
Designed, developed, and implemented test plans and automated test suites
to ensure consistency and accuracy.
·
Utilized MS Word, MS PowerPoint, MS Excel, and MS
Project to present reports and presentations to management.
NCR Corporation, West Columbia, SC
Dec 2000 – Dec 2001 Sr. Business Analyst,
Product Leader, and Trainer
·
Facilitated weekly hour-long worldwide Video / Teleconference
calls managing time and agenda to communicate and inform a complex business strategy to business partners including Sales,
Support, Alliance Partners, and Engineering of the business strategy and to ensure smooth implementation/deployment of eCommerce
web analytics systems ensuring Channel Market readiness.
·
Developed strategic programs and presentations for E-Business Teradata
@ctive Data Warehouse targeting high dollar companies in support of their Customer Relationship Management requirements, by
performing financial research and competitive analysis to demonstrate their need for the eCommerce solution.
· Developed and delivered innovative MS Powerpoint technical training methods in support of customers/sales
managers worldwide.
· Trained Industry Consultants and consulted with potential customers on emerging E-Business
Teradata technologies.
· Team repeatedly exceeded revenue goal selling individual systems ranging from $1
Million to $9 Million per system.
·
Demonstrated superior skills in MS Office Suite, MS Word, MS
PowerPoint, MS Excel.
Apr 1999 – Dec 2000 Project Manager (Engineering)
· Project managed and collaborated with 16 Engineers
to realize the business strategy solution which became E-Business Teradata @ctive Data Warehouse, a web analytics solution
delivered at the apex of the dot com revolution.
·
Used MS Project to plan, manage requirements, coordinate,
and perform risk analysis to ensure the ultimate realization of the initial E-Business components: hardware, software, documentation,
training, and implementation services successfully managing multiple schedules and priorities for this solution which collected
clickstream data.
· Utilized MS Word, MS PowerPoint, MS Excel, and MS Project to present
reports and presentations to management.
AT&T GIS (Formerly NCR Corporation), West Columbia, SC
Mar 1998 – Apr 1999 Call Center Department
Manager
· Directed six employees in providing superior computer hardware and software pre-sales
technical support worldwide.
·
Provided professional development training opportunities for employees,
interns, and mentored local students.
·
Utilized MS Word, MS PowerPoint, MS Excel, and MS Project
to present reports and presentations to management.
Sep 1997 – Mar 1998 Computer Hardware Engineer / Product Manager
· Identified requirements for the latest hardware technology resulting in the release of new Entry Level
Servers.
· Project Managed and performed lifecycle management of hardware platforms (Conception
through Discontinuation).
·
Utilized MS Word, MS PowerPoint, MS Excel, and MS Project
to present reports and presentations to management.
Sep 1995 – Sep 1997 Engineering Release Department Manager
· Led team of 16 employees performing final process check of all hardware/software products developed and released.
· Project managed the creation of all OS software masters and application software at 99.98% accuracy.
· Reduced schedule of Controlled Deployment early customer release phase by 50% to achieve faster time to market.
· Demonstrated interpersonal skills resulting in the increase of Employee Satisfaction from 35% to 91%.
· Utilized MS Word, MS PowerPoint, MS Excel, and MS Project to present reports and presentations
to management.
NCR Corporation, West Columbia, SC
Sep 1985 – Sep 1995
Software Engineering Project Manager
· Demonstrated outstanding organizational skills and attention to detail performing the SDLC for the creation,
release, and discontinuation of all software masters and documents released to worldwide software distribution organizations.
· Established quality checkpoints, incorporated continuous process improvement and closed loop corrective action.
· Wrote an ISO Compliant software release process (Received Corporate Award) using MS Word.
· Integrated and networked Unix Servers and documenting bugs found before general customer release.
· Used MS Access to track bugs found in each release to look for trends that could be analyzed andcorrected.
· Designed and developed quality assurance test plans and Informix Database
applications to assure high quality products before they were generally released to customers to verify software applications.for
developers.
· Project Managed and analyzed quality metrics of computer hardware and software presenting
failure statistics reports to upper management incorporating closed loop corrective action as needed.
· Wrote a Transmittal Document (Readme doc) to accompany software releases. (Received Corporate Award)
· Developed
and delivered promotion system presentations of the first System 3000 computer to potential clients and partners worldwide
while providing remote Engineering support to Customer Services Engineers in the field.
· Led 15 Engineers
in high quality support for hardware and software for field technicians and customers.
· Established
processes, procedures, documentation, and support pricing for hardware and software worldwide.
· Provided
worldwide computer hardware and software technical support to field level support analysts and customers.
· After resolving customer problems, conceived and developed the first database used to track
problems.
· Utilized MS Word, MS PowerPoint, MS Excel, and MS Access to present reports and presentations
to management.
Education / Continuing Education / Certifications / Proficiencies
Tulane University
– School of Engineering, New Orleans, LA
BS Computer and Information Systems
Organizing Projects in Organizations
Project Management and Product Management
Center for Creative Leadership Executive Think Tank
Teradata Data Warehouse SQL Certification
Dale Carnegie Human Relations & Effective Speaking
Basics of Writing Policies and Procedures
Microsoft Office (Word, Excel, PowerPoint, Project,
Access)
Lottery College (Strategic Planning, Sales, and Marketing)
Low
Ropes Team Building Training
Team Building and Diversity Trainer
Website Developer
Graphic Artist (Hobby)
Workshop Presenter / Public Speaking (attendees
range from 3 to 3000 )
McDonogh
#35 Senior High School (Roneagles) 1975 New Orleans, LA
Former
National President of The Alliance of Black NCR Employees, Inc. (NCR Business Resource Group)
Former Board Member of The Alliance of Black
Telecommunications Employees (AT&T)
Former Member of the Board of Directors of South Carolina Diversity Council
(Affiliated with South Carolina Chamber of Commerce)
